Plain, non-customised items may be returned for a refund of the item cost within 14 days of delivery. The cost of returning the item must be borne by the customer. Please allow 7 working days for a credit to be applied to your account.
We are unable to accept returns for items that have been customised unless we have made a mistake with the order or the items are found to be faulty. Please note that we will not accept responsibility for any errors or misinterpretations if they were present in the proof and not flagged by yourselves prior to production.
If you are a consumer, you have a legal right to cancel your order under the Consumer Protection (Distance Selling) Regulations 2000. During the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the order and receive a refund. However, this cancellation right does not apply in the case of any made-to-measure or custom-made products or products made to your specification or clearly personalised.
Your right to cancel starts from the date we tell you the products have been despatched. If the products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the products. Working days means that Saturdays, Sundays or public holidays are not included in this period. To cancel an order, please contact us in writing to tell us by sending an e-mail to firstname.lastname@example.org or by sending a letter toTshirtsareus Trading name of Trophies & Gifts 46 Oakwood Road, Sturry, Canterbury, Kent. CT2 0LX
If you have returned the products to us because they are faulty or misdescribed, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
you must return the products to us as soon as reasonably practicable. If the products require collection, we will collect the products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;